1821 Privacy Policy — Malaysia User Data Protection
This document explains how the 1821 platform collects, uses, stores, and protects users' personal information. We are committed to safeguarding your privacy at every step of your experience with our services.
Information We Collect
When you register and use the 1821 platform, we collect certain categories of information necessary to provide a secure and fully functional service. The types of information we collect are as follows:
Account & Identity Information
- Full name as registered during account sign-up.
- Phone number for SMS account verification.
- Passwords stored in hashed form — we never store passwords in plain text.
- Date of birth for age verification (18 and above).
Payment & Transaction Information
- Deposit and withdrawal transaction details in Malaysian Ringgit (RM / MYR).
- The account holder name on the bank account used for withdrawals.
- Transaction history records for compliance and dispute resolution purposes.
- We does not store your full card number or banking password — this sensitive information is handled directly by third-party payment processors that comply with industry security standards.
Device & Browser Information
- Device type, operating system, and browser version in use.
- IP address for security and fraud detection purposes.
- Usage data such as pages visited, session duration, and in-platform interactions, collected for service improvement purposes.
Purpose of Information Use & Cookies
How We Use Your Information
Information collected by 1821 is used solely for the following purposes:
- Account operations: Verifying your identity, processing MYR deposits and withdrawals, and managing your gaming history.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting other users' accounts.
- Service communications: Sending important account notices, security updates, or policy changes via your registered phone number.
- Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve our interface and user experience.
- Legal compliance: Meeting reporting obligations to relevant authorities where required by law.
Cookies & Tracking
The 1821 platform uses cookies and similar tracking technologies to maintain your login session, save preference settings, and analyse platform performance. Session cookies are deleted when you close your browser. Persistent cookies are used to keep you logged in if you choose to stay signed in. You can manage or delete cookies through your browser settings, though this may affect the functionality of certain parts of the platform.
Data Storage, Security & Sharing
Storage & Retention Period
Your personal data is stored on secured servers and accessible only to authorised 1821 personnel. We retain active account data for as long as your account remains active. Following account closure, transaction records may be kept for a period prescribed by legal compliance requirements before being securely deleted.
Third-Party Sharing
1821 does not sell your personal data to third parties for marketing purposes. Your information may be shared only in the following limited circumstances: payment processors required to complete your transactions; technical service providers supporting platform operations under strict confidentiality agreements; or government authorities where required by law or court order.
User Rights Over Personal Data
As a 1821 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Such requests can be made through the 1821 support team.
If your information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly in your account settings.
You may request the deletion of your account and personal data. Such requests will be processed subject to mandatory data retention requirements under applicable law.
To submit any privacy rights request, please contact the 1821 support team via live chat within the platform after logging in, or by email at [email protected]. We will process your request within a reasonable timeframe.
Policy Changes & How to Contact Us
Privacy Policy Updates
1821 reserves the right to update or modify this Privacy Policy from time to time in response to changes in law, technology, or how we operate. The latest version of this policy will always be available on this page with a clearly indicated update date. We encourage you to check this page periodically. Your continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
Where changes are significant and affect how we process your personal data, we will endeavour to notify you via an in-platform notice or through your registered phone number.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 1821 handles your personal data, please reach out to our team via:
- Live chat: Available within the platform after logging in, operating 24 hours a day.
- Email: [email protected] (responses typically within 1–2 business days).
- FAQ Section: Browse FAQ page for quick assistance with account and privacy matters.
Still Have Questions About Privacy?
Check our FAQ section or log in to contact the 1821 support team directly.